Refund Policy

We keep refunds simple and transparent. This page explains how deposit and payment refunds work.

What’s refundable

• Security deposit (₦80,000–₦150,000): released after return and inspection when no extra charges apply.
• Fees billed in error: refunded once verified.

What’s not refundable

• Completed rental days and properly applied fees.
• Service charges for driver-error events (e.g., wrong fuel, lost keys).
• Fines, tolls, and third-party charges passed to us.

Refund timeline

• Inspection: at return (or within 24–48h if after hours).
• Processing: we release the deposit within 1–3 business days after inspection.
• Bank time: your bank/payment provider may add extra days to display funds.

How we pay refunds

• Returned to the original payment method only.
• We’ll email a refund confirmation with a reference.

Deductions (if any)

• Extra day(s) or late return.
• Fuel shortfall or missing items (tools, documents).
• Cleaning/valeting for heavy soiling or smoke.
• Damage charges/excess (we’ll send a statement with photos).

How to check status

• Reply to your booking email or contact support with your booking number.
• We’ll share the refund reference and expected timing.

FAQs

Where is my refund?

Check your bank within 3–7 business days after our release.

Can you refund to another account?

No—only to the original method.

I disagree with a charge—what do I do?

Reply to the statement email; we’ll review evidence and respond.

Check my refund
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