Privacy Notice
Foxx River Autos respects your privacy. This notice explains what personal data we collect, why we collect it, and how we protect it. By using our website or renting a car from us, you agree to this Privacy Notice.
1) Who We Are (Data Controller)
Foxx River Autos is the data controller for the information we collect about you when you use our services in Nigeria. Contact details are at the end of this page.
2) The Data We Collect
- Identity & contact: name, email, phone number, address, date of birth.
- Verification/KYC: government ID, driving licence details, selfie/face-match results, and other documents needed to confirm identity.
- Booking & rental: pickup/return dates and locations, vehicle category, extras, payment status, deposit amount, messages with support.
- Payments: payment method and transaction references (we do not store full card numbers).
- Vehicle & safety: odometer/fuel levels, damage photos, incident/accident reports, roadside assistance logs.
- Website & device: IP address, browser type, pages viewed, and cookies (see Cookies section).
3) How We Use Your Data (Purposes)
- Create and manage your account and bookings.
- Verify identity, prevent fraud, and protect our vehicles.
- Provide customer support and roadside assistance.
- Take payments, manage deposits, and issue refunds.
- Send service messages (booking confirmations, reminders, return instructions).
- Improve our website and services.
- Send marketing emails only if you opt in (you can unsubscribe at any time).
- Comply with laws and requests from authorities.
4) Legal Bases We Rely On
- Necessary for a contract (to provide your booking and rental).
- Our legitimate interests (fraud prevention, service improvement, security).
- Your consent (for optional marketing and certain cookies).
- Required by law (record-keeping, responding to lawful requests).
5) Sharing Your Data
We may share limited data with trusted partners who help us deliver our services:
- Payment processors (to take payments and manage deposits).
- KYC/verification providers (to check IDs and prevent fraud).
- Insurance and roadside assistance partners (for cover and support).
- IT and hosting providers (website, email, and cloud services).
- Law enforcement or regulators when legally required.
These partners must keep your data secure and use it only for the agreed purpose.
6) International Transfers
If your data is transferred outside Nigeria, we will take steps to ensure it has an adequate level of protection (for example, by using contracts with appropriate safeguards).
7) How Long We Keep Your Data
- Booking and rental records: generally up to 6 years after your rental (for tax/audit/legal reasons).
- Verification records: kept only as long as needed to meet legal and security requirements.
- Marketing data: until you unsubscribe or your account becomes inactive for a reasonable period.
8) Your Rights
Subject to Nigerian law, you may have the right to:
- Access the personal data we hold about you.
- Correct inaccurate or incomplete data.
- Delete data where it is no longer needed.
- Object to or restrict certain processing.
- Withdraw consent where processing is based on consent (e.g., marketing).
To exercise these rights, contact us using the details below. We may need to verify your identity before we act on your request.
9) Cookies & Similar Technologies
We use cookies to run the website, remember your preferences, and understand how the site is used. You can manage cookies in your browser settings. Some cookies are essential and cannot be disabled if you want to use the booking features.
10) Security
We use technical and organisational measures to protect your data, including access controls, encryption in transit, and staff training. No system is 100% secure, but we work to prevent unauthorised access, use, or disclosure.
11) Children
Our services are for adults (18+). We do not knowingly collect personal data from children.
12) Changes to This Notice
We may update this Privacy Notice from time to time. The updated version will be posted here with a new “Last updated” date.
13) Contact Us
Questions or requests about your data?
If you are not satisfied with our response, you may also contact the relevant data protection authority in Nigeria.
